TERMS

Terms of Service

Name: Rapidkil Pest Control
Address: 35 Sunrise Cres, Regents Park, QLD, 4118
Telephone: 0490 425 521
Price range: $$

The terms that apply when you book and receive services from Rapidkil Pest Control.

Last updated 8 August 2026

These terms apply to pest control and termite services provided by Rapidkil Pest Control (QBCC Licence 15104001) across Brisbane, Logan, Ipswich and surrounding areas. By booking a service with us, you agree to them. We’ve written them in plain English, because that’s how we do everything.

Quotes and pricing

Our published package prices apply to standard single and double storey properties as described on our service packages page, with dual-living properties and granny flats attracting the stated add-on. All other work is quoted individually, and every quote is confirmed in writing before any work is booked. All prices include GST. A quote remains our best assessment based on the information you provide — if the property differs materially from what was described (for example, additional storeys or dwellings), we will discuss any price adjustment with you before proceeding.

Bookings, access and preparation

When booking, please give us accurate details about your property, including the number of storeys and any secondary dwellings, and let us know about anything relevant to the visit such as pets or access requirements. You agree to provide our technicians with safe and reasonable access to the areas being treated or inspected at the booked time, and to follow any preparation advice we provide before your service.

Rescheduling and cancellations

Plans change, and rescheduling is never a problem with reasonable notice — we ask for at least 24 hours so the time can be offered to another client. Cancellations with less than 24 hours’ notice, or call-outs where we cannot access the property at the booked time, may incur a fee.

Payment

Payment is due on completion of the service unless other arrangements have been agreed in writing, in which case the terms on your invoice apply. Accepted payment methods are shown on your invoice.

Free service periods

Many of our treatments include a free service period — our commitment that if the treated pest returns within the stated period, we return and re-treat at no charge. The applicable period is stated on the relevant service page and your quote or invoice: for example, our general pest treatment includes 12 months on cockroaches (excluding German cockroaches) and webbing spiders, and 3 months on household ants. Some services treat active pests only and carry no free service period — including wasp, fire ant, bed bug and German cockroach treatments, where this is stated at the time of quoting — and termite inspections are a report of findings rather than a treatment. To make a claim, contact us within the period and provide reasonable access for re-treatment. Free service periods apply to the treated property and original client, and are in addition to your rights under the Australian Consumer Law.

Termite management systems

Termite management systems installed by Rapidkil can include a free service period of up to 60 months, conditional on annual termite inspections being completed by Rapidkil Pest Control when due. The annual inspection is not included in the system price unless your quote specifically says so. Full details are set out in your termite management proposal and quote.

Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill and be fit for purpose. Nothing in these terms excludes, restricts or modifies those guarantees. Our free service periods are voluntary benefits provided in addition to your rights under the law.

Our liability

We carry out every service with due care and skill, and we hold the licensing and insurance appropriate to our work. To the extent permitted by law, and other than as provided under the Australian Consumer Law, our liability for a failure in a service is limited to resupplying the service or paying the cost of having it resupplied. We are not responsible for outcomes caused by conditions outside the treatment — such as pests reintroduced to the property, structural or moisture issues we have identified in a report but that remain unaddressed, or interference with installed systems.

Our website and the Rapidkil Assistant

Information on this website is general in nature and provided in good faith. The Rapidkil Assistant is an AI chat service — it does its best to help with pricing, coverage and booking questions, but it can make mistakes, and anything important, including bookings and quotes, is always confirmed by a team member. Website content, including text and images, belongs to Rapidkil Pest Control and may not be reproduced for commercial purposes without permission.

Privacy

How we collect and handle personal information is set out in our Privacy Policy.

Changes and governing law

We may update these terms from time to time; the current version will always be published on this page with its last-updated date, and the version in force when you book applies to your service. These terms are governed by the laws of Queensland, Australia.

Contact us

Rapidkil Pest Control
Phone: 0490 425 521
Email: info@rapidkil.com.au

Licensed, insured and family-run pest and termite specialists serving Brisbane, Logan, Ipswich and surrounding areas.